Never create an acc when you are on a overseas trip.

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Never create an acc when you are on a overseas trip.

Postby ChanGs » Mon Oct 22, 2007 10:43 pm

I was transfering my funds from Poker Room to Pacific Poker, and decided to do it in Bangkok,

When i came back and tried to log in, guess what, i recieved this crap :


"Dear ChanGs,

This is Isabel P. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd.

Cassava Enterprises manage operational services for Pacific Poker. I am contacting you in regards to your Pacific Poker account with username "deadaxi".

The country from which you registered does not match the country from where you logged into your account. Can you kindly explain why is this the case?

Meanwhile, we had to temporarily disable your account, as well as accounts related to yours.

To consider reopening your account, we request that you send us the following documents:

- photocopy of your ID, Passport or Driver's License
- photocopy of a recent utility bill showing your name & address

We recommend you take a photo with a digital camera, and send each document as separate JPG attachments by e-mail.

A digital camera or scanner usually creates the most legible copy of these documents, allowing us to verify your details with no further delays.

Alternatively, you could fax these to the Operations Department, fax no. +350 59975. Toll free numbers are available from certain countries, please find these listed below. Kindly use the 'photo' option when copying to lighten and enlarge the image, and please include your username.

Toll Free from the United Kingdom 0800-917-3217
Toll Free from Germany 0800-182-1787
Toll Free from Canada 1-866-890-6743
Toll Free from France 0800-917-529
Toll Free from Spain 900-957-055

We have implemented powerful security policies, rules and technical measures to protect the financial security of our members.

We would like to re-open your account and process any funds due as soon as possible and would appreciate your cooperation in sending the requested documents.


Regards,

Isabel P.

Operations Department
Cassava (Gibraltar) Ltd.
mailto:operations@cassava.net
"


Another lesson learned kids.

Now i have to fucking go thur the trouble of sending those crap docs over. spoils my night. argg...
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ChanGs
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Re: Never create an acc when you are on a overseas trip.

Postby ohboy » Tue Oct 23, 2007 1:12 pm

actually, all you have to do is give them a call and explain it away.
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Re: Never create an acc when you are on a overseas trip.

Postby ChanGs » Tue Oct 23, 2007 2:33 pm

actually i did, they ask me to send anyway.

SCREW them
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ChanGs
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Re: Never create an acc when you are on a overseas trip.

Postby ChanGs » Wed Oct 24, 2007 4:14 pm

finally


"Dear ChanGs,

This is John D. from the Operations Department at Cassava (Gibraltar)
Ltd. Cassava Enterprises manages operational services for Pacific Poker.
I am writing with regards to your account with the username deadaxi.

We would like to take this opportunity to thank you for your explanation
on why your IP address differs, I shall make a note of this on your
account. Also for sending the attachments we requested, and are happy to
inform you that everything has been verified and all restrictions on
your account have been lifted.

Please be advised that we have informed our cashout Department to
process your cashout in accordance with our cashout policy

I apologise for any inconvenience our verification procedures may have
caused you and greatly appreciate your kind cooperation and
understanding.

If you require any further details on this or any other issue please do
not hesitate to contact me.


Kind regards
John D
Operations Department
Cassava Enterprises Ltd
mailto:operations@cassava.net

Original Message Follows:
------------------------





Dear Isabel,

The reason of me registering in a country not matching the country from where I logged into my account is because I was on a trip to Bangkok, Thailand.
There i created an account while i was in my hotel in Thailand.

Above attached are the documents taken with a digital camara.

-IMG_0021a is a picture of my boarding passes with the dates on it.

-IMG_0008a and IMG_0020a are pictures of a recent utility bill showing my name & address.

-IMG_0018a and IMG_0019a Shows a copy of my ID.

-IMG_0016a is a photo of me.



Please re-open my account and process any funds due as soon as possible.

Thank You.

Best Regards,

ChanGs "
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ChanGs
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Posts: 135
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