REFUND From POKERSTARS.THANK YOU>

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REFUND From POKERSTARS.THANK YOU>

Postby pokerace » Thu Oct 27, 2011 10:37 am

We thank you for your patience.

Please note that following the connection issues experienced recently, we have reviewed your tournament refund request and have decided to credit your account with $20.40 (including your 4 re-buys, equal to the total buy-in of the affected tournament (T#458611139).

Also note that we have received a number of reports from players regarding disconnection issues today. We have been able to verify that the problems are caused by a major European ISP (Internet Supplier) which affected our servers.

We apologize for the inconvenience caused by this issue.

Please do not hesitate to contact us again should you need additional assistance.

Thanks for choosing PokerStars!

Regards,

Frode K
PokerStars Support Team
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Re: REFUND From POKERSTARS.THANK YOU>

Postby Phuturist » Thu Oct 27, 2011 3:48 pm

Hello xxxxxxxxx,

We thank you for your patience.

Please note that following the connection issues experienced recently, we have reviewed your tournament(s) refund request and have decided to credit your account with $*** equal to the buy-in of all affected tournaments.

We apologise for the inconvenience caused and thank you for choosing PokerStars. Please do not hesitate to contact us again should you need additional assistance.

Regards,

Danielius J
PokerStars Support Team
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Re: REFUND From POKERSTARS.THANK YOU>

Postby Phuturist » Thu Oct 27, 2011 3:49 pm

This is the reason why I only support PS! :P
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