Need help with Stars

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Need help with Stars

Postby psycho04 » Sun Jul 06, 2008 6:51 am

guys,
should i accede to Pokerstars requests below? read the mail from bottom up. please advise!

Hello Chun,

Thank you for your email.

We require copies of your documents that have not been altered.

PokerStars undertakes substantial efforts to protect the confidentiality
of the identity, preferences and other information it has collected about
individual Players and will not knowingly allow access to this information
to anyone outside PokerStars, other than to the Player or as described in
this Privacy Policy.

Please rest assured that we will examine this accounts, and if they are in
violation of any terms and conditions we will handle them in a manner
appropriate to our policies.

For more information regarding PokerStars Poker Privacy Policy please
contact the following website:
http://www.pokerstars.com/poker/room/pr ... dentiality
If you have any further questions, please let us know, and thank you for
making PokerStars your choice for online poker.

Could you please resend at your earliest convenience.

Should you have any further questions please do not hesitate to contact.

Regards,

Mick B
PokerStars Security Team

----- Original Message -----
From: kelvin.yap04@gmail.com
- Hide quoted text -
Sent: 2008/07/05 16:48:40
To: security@pokerstars.com
Subject: Re: Termination of Account

>Hi Christian,
>I have enclosed the required documents. However, in an effort to protect
my
>privacy, please note the following:
>
>1) The phone bill's account number, as well as my cell number have been
>censored off.
>
>2) My licence number has been blacked out.
>
>I hope you can understand the measures I am taking, and that these meet
the
>requirements.
>
>Thank you.
>
>On Fri, Jul 4, 2008 at 2:27 AM, <security@pokerstars.com> wrote:
>
>> Hello Chun,
>>
>> Thank you for your email.
>>
>> Your documents will only be review by agents of our security department
>> who are a very select group and our control of the information provided
by
>> you shall be subject to our Privacy Policy.
>>
>> For more information you can review our privacy policy in the following
>> link:
>>
>> http://www.pokerstars.com/poker/room/pr ... nformation
>>
>> If you need further assistance, please feel free to contact us again.
>>
>> Kind regards,
>>
>> Christian J.
>> PokerStars Security Team.
>>
>>
>> ----- Original Message -----
>> From: kelvin.yap04@gmail.com
>> Sent: 2008/07/03 13:46:06
>> To: security@pokerstars.com
>> Subject: Re: Termination of Account
>>
>> >Christian,
>> >
>> >While I can understand the importance of the documentation, you are
still
>> >not allaying my concerns over the privacy of my personal information /
>> >documents that is sent to you. What are you doing to ensure that any
>> copies
>> >of my documents remain secure and private?
>> >
>> >Alternatively, is it possible that I send you the necessary copies, but
>> with
>> >sensitive information (eg ID Number, Detailed Address) censored out?
>> >
>> >On Fri, Jul 4, 2008 at 1:21 AM, <security@pokerstars.com> wrote:
>> >
>> >> Hello Chun,
>> >>
>> >> Thanks for your email.
>> >>
>> >> It is important that you provide to us the documentation requested on
>> the
>> >> previous email. Please understand that this is part of a security
>> >> procedure in order to protect the integrity of PokerStars.
>> >>
>> >> Please review the following link for more information of our Terms &
>> >> Conditions:
>> >>
>> >> http://www.pokerstars.com/poker/room/tos/
>> >>
>> >> 4. YOUR REPRESENTATIONS AND WARRANTIES
>> >>
>> >> 4.3. You agree that you are required to provide us with certain
personal
>> >> details about yourself (including details regarding your methods of
>> >> payment) for the purpose of using the Service. Our control of the
>> >> information provided by you shall be subject to our Privacy Policy.
>> >>
>> >> If you need further assistance, please feel free to contact us again.
>> >>
>> >> Thanks for your time.
>> >>
>> >> Christian J.
>> >> PokerStars Security Team.
>> >>
>> >>
>> >>
>> >> ----- Original Message -----
>> >> From: kelvin.yap04@gmail.com
>> >> Sent: 2008/07/03 13:14:46
>> >> To: security@pokerstars.com
>> >> Subject: Re: Termination of Account
>> >>
>> >> >Christian,
>> >> >Thank you for the prompt reply. While it will not be difficult for
me
>> to
>> >> >send you the required documents, I am concerned over the
possibility of
>> >> >those documents being used for identity theft purposes. Are you
doing
>> >> >anything to address those concerns?
>> >> >
>> >> >Regards.
>> >> >
>> >> >On Fri, Jul 4, 2008 at 1:04 AM, <security@pokerstars.com> wrote:
>> >> >
>> >> >> Hello Chun,
>> >> >>
>> >> >> Thank you for your email.
>> >> >>
>> >> >> Creating multiple accounts in PokerStars is not permitted, in
order
>> to
>> >> >> change the country in your address, as part of our security
>> procedures,
>> >> we
>> >> >> request that you please provide us with the following information
>> >> >> requested below at your earliest convenience.
>> >> >>
>> >> >> a) A clear photocopy of your driver's license or government ID
>> >> >> (front and back)
>> >> >>
>> >> >> b) A clear photocopy of your most recent utility bill
>> >> >> (phone, gas, water etc.) showing your name, address and
>> >> >> statement date
>> >> >>
>> >> >> Please scan the requested documentation and send to
>> >> >> security@pokerstars.com or fax to:
>> >> >>
>> >> >> PokerStars
>> >> >> Attn: Security Department
>> >> >> Fax: 1-800-631-9050 - Toll free for US & Canada
>> >> >> +506-2-295-6860 - All other countries
>> >> >>
>> >> >> ** Write your username on all the pages if sending by fax.
>> >> >>
>> >> >> Thanks for your cooperation.
>> >> >>
>> >> >> Best Regards,
>> >> >>
>> >> >> Christian J.
>> >> >> PokerStars Security
>> >> >>
>> >> >>
>> >> >> ----- Original Message -----
>> >> >> From: kelvin.yap04@gmail.com
>> >> >> Sent: 2008/07/03 08:42:23
>> >> >> To: support@pokerstars.com
>> >> >> Subject: Termination of Account
>> >> >>
>> >> >> >Hi,
>> >> >> >As I have recently re-located to another country, I would like to
>> >> change
>> >> >> the
>> >> >> >address for my account. However, the program does not allow me
to
>> >> change
>> >> >> >the country. How can I change the country then? If not, can I
>> >> terminate
>> >> >> >this account and open a new one?
>> >> >> >
>> >> >> >Thank you.
>> >> >> >
>> >> >>
>> >> >>
>> >> >
>> >>
>> >>
>> >
>>
>>
>
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psycho04
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Re: Need help with Stars

Postby felixleong » Sun Jul 06, 2008 9:35 am

This is pretty standard if you wanna login from a new location, you need to be verified
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Re: Need help with Stars

Postby psycho04 » Mon Jul 07, 2008 10:48 pm

but then again,is it necessary for them to know my IC number and telephone bill account number??
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Re: Need help with Stars

Postby felixleong » Mon Jul 07, 2008 11:41 pm

Hm... I'm very sure you can trust pokerstars, considering they have like over 14 million user accounts.
You can also try talking more to their support, they will gladly explain to you the whys, hows and other things you need to know regarding this matter
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Re: Need help with Stars

Postby support » Tue Jul 15, 2008 4:56 pm

psycho04 wrote:but then again,is it necessary for them to know my IC number and telephone bill account number??


From what i read regarding post 9-11 privacy policies, most of the eletronic media privacy has been thrown out of the window.
Your IC / telephone bill wouldn't be much "data" to anyone these days. For pokerstars to "log" those unspecific data, they would need a
rather comprehensive database with flexibility. For short, it's not worth it for them to log data about you in the long run (think of the millions of
players).

For example, traveling to USA via airplane requires the airline to send to USA the entire background details of the passenger that include
home address, IC, name, expiry date, credit card details (YES! that too) for analysis (assuming by computer).

In Australia, you could state the NPP (National Privacy Protection) acts to safeguard yourself but in some countries such as Singapore there are
NO privacy protection laws (Yes ZERO laws). Meaning it's "OK" for someone to be staring at you when u punch in the password to your ATM (even if you don't allow it).
The law cannot stop them from looking BUT the law can stop them if they attempt to steal your $ (obviously that's not a privacy law). It's also OK for banks to trade around
your details with merchants (did u see a "sign me up for affilate programs" in your credit card forms? I doubt!).
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