Stars Reply to the disconnection

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Stars Reply to the disconnection

Postby LOTR » Sat Mar 31, 2012 2:43 pm


Thank you for contacting PokerStars.

PokerStars has recently experienced some server connection issues. We are
working on a solution of the issue and sincerely apologise for any
inconvenience caused.

We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5

If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature. From the PokerStars Lobby screen,

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days to be

We appreciate your patience and understanding.

Best regards,

PokerStars Support Team
New Fish
Posts: 12
Joined: Wed Nov 30, 2011 8:14 pm

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